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Orders and availability

Placing your order and stock availability

 If a product is out of stock we can normally give estimated lead times. Urrutia Stone can generally obtain any stone, size and finish, so please let us know if there is something specific you require that you have not seen in our range. These items can normally be made available in 4-10 weeks.

Unfortunately Urrutia Stone cannot be held responsible for delays caused by ocean shipping, a short supply of raw materials or severe weather conditions, as these are beyond our control.

We reserve the right to discontinue items as and when circumstances necessitate. New stones, together with new finishing techniques are constantly being sourced and added to our range.

All prices in this Website are ex-warehouse Eymet 24500, France, and are subject to VAT at the current rate. Prices can change without prior notice. Our quotations and invoices normally show individual tile prices and details, therefore, the calculated square metre prices are intended as a guide only.

In order to quote on a selected stone we require the square meterage, plans or dimensions. A wastage factor should be taken into account for each project prior to ordering. This is normally 10% which should allow for cuts to walls and any minor tile imperfections. We would advise the use of our recommended ancillary products such as adhesives, grouts, water-proofing systems and sealants. We know that these products work with our stones and can ultimately advise on their use and any problems which may arise. If a quotation is required for ancillary products please let us know the substrates you are fixing onto and if under-floor heating is being used. We can quote on the correct products for the application. Please go to the Installation & Sealing section for more detailed information.

We operate a 'no returns policy' and cannot be held responsible for surplus goods, as quantities are estimates only. Therefore, please check your quotation carefully before your order is placed.

At the point of order, availability of goods should be checked to help coincide with your delivery date requirements. In order to reserve your stone, full payment is required with your order.

We accept all forms of payments but require cleared funds before your goods are dispatched.